Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location. Once your order has shipped, you'll receive tracking information so you can follow your package.

How can I track my order?

Once your order has been shipped, we'll send you an email with your tracking information. Please allow a little time for the tracking page to update after receiving the email.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel your order, contact us as soon as possible. We cannot guarantee changes once your order has already been processed or shipped.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address. If the order has not yet been processed, we'll do our best to update it. Once an order has shipped, we may not be able to change the delivery address.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us with your order number and clear photos of the issue. We'll review the situation and help find the best solution.

Do you accept returns?

Yes. We want you to be happy with your purchase. Please check our Return & Refund Policy for information about eligibility, return periods and how to start a return.

When will I receive my refund?

Once an approved return has been received and processed, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear.

Is my payment information secure?

Yes. Payments are processed securely through our payment providers. We do not directly store your full payment card details.

Do you ship internationally?

Shipping availability depends on the destination. Enter your address at checkout to see whether delivery is currently available to your location.

I still need help. How can I contact you?

We're happy to help. Contact our customer support team through our Contact Us page or support email, and include your order number if your question is about an existing order.