Shipping Policy

At Trynelyra, we aim to provide a smooth and reliable delivery experience. Please review our shipping information below.

Processing Time

Orders are processed within 2 business days after your order is placed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping & Delivery

Delivery times may vary depending on your location, shipping carrier, and product availability.

Please note that processing time and shipping time are separate. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Order Tracking

Once your order has shipped, you will receive tracking information by email when available. Please allow some time for the tracking status to update after receiving your tracking number.

Multiple Packages

Some orders may be shipped in separate packages due to products being fulfilled from different locations. If your order arrives in multiple packages, you will not be charged additional shipping fees.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, or periods of high demand.

If your order appears to be significantly delayed, please contact our customer support team and include your order number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Customs & Import Fees

Depending on the destination, international orders may be subject to customs duties, taxes, or import fees. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We’ll be happy to assist you.